Help Center
Search answers, filter by topic, or reach the team. We're here for billing, downloads, and Studio.
Email support@crate.as
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Frequently asked questions
Create an account, subscribe to a plan, then buy credits and start browsing our library of premium design assets.
Credits are our currency for purchasing assets. Each asset costs 1-10 credits depending on complexity. You can top up credits whenever you need more, as long as you have an active subscription.
Yes. An active subscription is required before you can purchase credits. Your plan covers platform access and billing; credits are pay-as-you-go on top of that.
With an active subscription, open your credits balance in the header and pick a pack. You'll see the current price before you pay.
Go to your profile settings and navigate to the billing section. You can update your payment method, view invoices, and manage your subscription there.
We offer refunds on unused credits within 30 days of purchase. Email support@crate.as and we'll help.
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through Stripe.
If you have a subscription, you can cancel it anytime from your account settings. Your subscription will remain active until the end of your billing period.
Make sure you have enough credits and a stable internet connection. If the issue persists, try clearing your browser cache or email support@crate.as.
Each asset listing shows compatible formats. We support Figma, Photoshop (PSD), Sketch, Adobe XD, and more. Check the asset details before purchasing.
Email support@crate.as with screenshots and steps to reproduce.
Click "Forgot Password" on the login page, and we'll send you a reset link. Make sure to check your spam folder if you don't see it.
All assets come with a commercial license, allowing you to use them in client projects and commercial work. You cannot resell the assets as-is or redistribute them.
Yes! Once you purchase an asset, you can use it in unlimited projects. The license is perpetual and non-exclusive.
All your purchased assets are available in your Library page. You can download them anytime, and they're organized by purchase date.
Formats vary by asset, but commonly include PNG, SVG, PSD, and more. Check each asset listing for specific formats.
Still need help?
For account, billing, bugs, and product questions, email us. We read everything.