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Frequently Asked Questions

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Our support team is here to help. Send us an email and we'll get back to you as soon as possible, or submit feedback for feature requests and bug reports.

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Support Centre

Quick Links

Email Us

Submit Feedback

How It Works

Contact Support

Frequently Asked Questions

How do I get started with Crate?

What are credits and how do they work?

Do I need a subscription?

How do I purchase credits?

How do I update my payment method?

Can I get a refund?

What payment methods do you accept?

How do I cancel my subscription?

I'm having trouble downloading an asset

The asset format isn't compatible with my software

How do I report a bug?

I forgot my password

What license do I get with purchased assets?

Can I use assets in multiple projects?

How do I access my purchased assets?

What file formats are available?

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